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United Kingdom

Harrods

Harrods contact telephone number: 020 7730 1234

The Harrods phone number menu options are:
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Harrods customer services helpline opening times: To be confirmed

Shop at Harrods.com

  • the world most famous luxury department store online.

Harrods' stores

Beyond Knightsbridge, Harrods boasts a magnificent nine stores across Heathrow Terminals and Gatwick, each one offering passengers an opulent shopping environment and the chance to take a piece of Harrods luxury on their global travels.

Harrods' fashion department store at T5 is the first of its kind; an emporium dedicated to the world's finest fashion and accessories brands including Cartier, Etro, Salvatore Ferragamo and Zegna.

The T5 Signature store has its very own Food Hall with an exquisite collection of culinary delights. For long haul passengers, the Satellite store, with its spectacular Swarovski crystal chandelier, stocks iconic brands such as Mont Blanc and Wedgwood.

T4 now hosts two stunning Harrods boutiques selling luxury brands such as Jimmy Choo and Valentino. Further Harrods stores can also be found in T1 and T3.

Harrods' online store

On Harrods.com you will discover fashion clothing and accessories for men, women and children, as well as gifts on different occasions, like wedding, anniversary, corporate and many others.

Here you're offered to shop the finest designer footwear including high heels, boots & men's formal shoes.

On each page you will find the range of designer clothes and accessories and after choosing the ones you like you will see different products offered by this brand.

When you choose the product you want to buy, you will see all the details on it, including the size guide, and also delivery and return options.

Delivery and Returns

Harrods offers free returns on all UK Standard, Next Day and Saturday deliveries. This excludes deliveries which incur a special delivery charge, deliveries from third party suppliers, large and bulky goods and furniture. Harrods does not offer free returns on international deliveries.

Items of clothing will arrive with a Harrods returns tag attached. If you wish to return any unwanted item(s), please ensure this returns tag remains attached. Items which are returned to Harrods with this tag removed may not be accepted and may be returned to you without refund.

To return unsuitable purchase(s) free of charge, apply the free returns label enclosed within your delivery to your parcel and post the package at your Post Office. It's recommended that you retain your receipt from the Post Office until you have received credit for your return.

For more information you can refer to Terms and Conditions of the website.

Got questions - get in touch with Harrods customer support

If you have questions or any queries, you're always welcome to contact customer support team, who will answer your questions concerning your orders and will assist you in the best way. So call them on the following contact number: +44 (0) 20 7730 1234

Lines are open Monday to Friday 8.00am - 7.00pm, Saturday 9:00am - 6:00pm and Sunday 10:00am - 4:00pm. It's closed on Bank holidays.

If you wish to cancel an order placed with Harrods, please return the confirmation email to them at help@harrods.com, stating your wish to cancel the order.

If you want to return your item, then all returns should be sent to:

Harrods Direct Customer Returns

TVDC - Harrods

Mill Lane

Thatcham

Berkshire RG19 4AL

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